Privacy Policy
Effective Date: April 9, 2025
Last Updated: July 8, 2025
ChargerGoGo Canada ("ChargerGoGo", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our website, mobile application, and services (collectively, the "Service").
This Privacy Policy is designed to comply with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and where applicable, other regional regulations.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Definitions
"You" refers to any individual accessing or using our Service, or the organization on whose behalf such individual accesses or uses the Service.
"Personal Information" means information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, with a particular consumer or household.
"Sensitive Personal Information" includes information such as government ID numbers, financial account credentials, and precise geolocation.
"Service Providers" are third parties who process data on our behalf.
"Cookies" are small text files stored on your device to collect standard Internet log information and visitor behavior information.
2. Information We Collect
We collect the following categories of personal information:
A. Information You Provide to Us:
- Name
- Email address
- Phone number
- Payment details (including third-party payment IDs, not card data)
- Billing address
- Government-issued ID (for identity verification, if required)
- Communications with us
B. Information Collected Automatically:
- IP address
- Device ID and type
- Browser type and settings
- Operating system
- Mobile network information
- Location data (with permission)
- Log data (e.g., access times, pages viewed, session durations)
3. Use of Personal Information
We use your information to:
- Provide and maintain our Services
- Process transactions
- Communicate with you
- Improve user experience and service functionality
- Comply with legal obligations
- Prevent fraud and enhance security
- Send you relevant promotional content (if opted-in)
4. Sharing of Personal Information
We may disclose your Personal Information with:
- Service Providers: who assist with hosting, analytics, customer support, marketing, and payment processing.
- Business Transfers: in case of merger, acquisition, or asset sale.
- Affiliates and Partners: who follow the same privacy commitments.
- Legal Authorities: if required to comply with laws or protect rights and safety.
We do not sell your personal data, and we do not share your information with third parties for cross-context behavioral advertising unless you expressly opt in.
5. Your Rights
As a user, you have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us at the email provided below.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. We use secure methods for disposal once data is no longer needed.
7. Cookies and Tracking Technologies
We use essential cookies for login/session management, and non-essential analytics cookies (such as Google Analytics) to understand usage patterns and improve our website. By default, non-essential cookies are blocked. We only place tracking cookies on your device if you explicitly click "Accept" on our Cookie Consent banner, ensuring meaningful consent as required by PIPEDA. You may withdraw consent or manage your preferences via your browser settings at any time.
8. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us for removal.
9. Security Measures
We implement administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we continually improve security practices to mitigate risks.
10. Contact Us
For any privacy-related questions or requests, please contact:
ChargerGoGo Canada
Email: legal@chargergogo.com